Returns & Exchanges

 

RETURNS

Ready Made Products
If an item is faulty, wrongly described or different from the sample shown, we will refund the purchase price and delivery charges, or provide a replacement product, provided the item is returned within 7 days.

Custom Made Products
Tropica Weddings cannot offer returns or exchanges on custom products in the event of customer dissatisfaction, change of mind or cancellation once the product has been sent to print.

In the event you wish to cancel your custom order prior to the job being printed. A refund will be issued less our cancellation fee of $120 per custom item to cover design and administration.


EXCHANGES

Exchanges are currently not available. If you would like a different product, simply place a new order.


reprints

Your approval in writing via email acts as final approval of the designs exactly as they appear within the Digital Proof. Changes requested beyond this point will incur reprinting fees. In no event will Tropica Weddings be responsible for incorrect text that has been approved by the customer, so please check the digital proof carefully.

If there are errors discovered within the text after the digital proof has been approved, Tropica Weddings will revise the design free of charge, however the customer will be responsible for the cost of re-printing at a discounted rate. Reprints required within less than 10 business days will incur a rush fee.

If the final prints do not match the approved Digital Proof, Tropica Weddings will offer a reprint of the order free of charge to remedy these errors. We will not be able to offer refunds at this point.